After you have installed the TeacherGaming App make sure the TeacherGaming App and the games therein can access the following ports and addresses on the Internet.

Note: The most convenient and future-proof way to get the App and all games working is just to whitelist *.teachergaming.com ports 80 and 443 (http, https)

TeacherGaming App

analyticsdata.teachergaming.com:(80, 443) (http, https)
app.teachergaming.com:(80, 443) (http, https)
desktopapp2.teachergaming.com:(80, 443) (http, https)
tgdesktopapp.teachergaming.com:(80, 443) (http, https)
desk.teachergaming.com:(80, 443) (http, https)
signed.cdn.teachergaming.com:(80, 443) (http, https)

All Games

analyticsdata.teachergaming.com:(80, 443) (http, https)

Individual games

These ports are only required to be opened should your students be playing the games below.

Switch & Glitch

5138.playfabapi.com:(443) (https)
For multiplayer to work: Any address, ports: 843, 4530, 4531, 4533, 5055, 5056, 5058, 6060, 6061, 6063, 9090, 9091, 9093, 19090, 19091, 19093


If this doesn't solve your issues and you need help with a proxy server please refer to our other help article at http://help.teachergaming.com/teachergaming-desk/can-i-use-proxy-settings-with-teachergaming-app!

Log files

TeacherGaming App records run.log and localServer.log files that keep track of events. If there's an issue, the log-files can be used to figure out what's wrong. 

You can find the log files

  • On Windows under %APPDATA%\Roaming\TeacherGaming 
  • On Mac under Library/Application Support/TeacherGaming

If you run into issues that aren't solved by the articles, please attach the log-files with your support request to speed up the process.

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